website privacy policy
BACKGROUND:
OES Installations (OESI) understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.oesinstallations.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Please read this Privacy and Cookie Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you should not use Our Site.
1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
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“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of it. Details of the Cookies used by Our Site are set out in Part 15, below; and |
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“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003. |
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“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by the EU Regulation 2016/679 General Data Protection Regulation (“GDPR”); and |
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“We/Us/Our” |
means OES Installations (OESI), a limited company registered in England under company number 09180915, whose registered and main trading address is Unit 10, The Arena, Stadium Road, Bromborough, Wirral CH62 3RP. |
2. Information About Us
Our Site is operated by Blowfish Technology, a private limited company registered in England under company number 08262398.
Trading address: West Lancashire Investment Centre, White Moss Business Park, Skelmersdale, West Lancashire WN8 9TG.
VAT number: 168388165.
Representative: Matthew Palfreyman.
Email address: matthew@blowfishtechnology.com.
Telephone number: 01695 351778.
Postal address: West Lancashire Investment Centre, White Moss Business Park, Skelmersdale, West Lancashire WN8 9TG.
OESI’s Data Protection Officer can be contacted via email at contact@oesinstallations.com, by telephone on 0844 625 1180, or by post at Unit 10, The Arena, Stadium Road, Bromborough, Wirral CH62 3RP
3. What This Policy Covers
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites, but please note that we have no control over how your data is collected, stored, or used by other websites and we would advise you to check the privacy policies of any such websites before providing any data to them.
4. Personal Data
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
5. Your Rights
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
a) The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.
b) The right to access the personal data we hold about you. Part 13 will tell you how to do this.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 15 to find out more.
e) The right to restrict (i.e. prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
h) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
i) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.
It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office www.ico.org.uk
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 15.
6. Data We Collect
Depending upon your use of Our Site, OESI may collect and hold some or all of the personal (and non-personal) data and methods set out in the table below. Please also see Part 13 for more information about our use of Cookies and similar technologies and our Cookie Policy LINK HERE. We do not collect any ‘special category’ or ‘sensitive’ personal data or personal data relating to children or data relating to criminal convictions and/or offences.
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Data Collected |
How We Collect the Data |
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Identity Information including first name, last name. |
From you, through the contact form on Our website. |
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Contact information including email address and phone number if provided. |
From you, through the contact form on Our website. |
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Business information including business name, job title, business location, nature of business. |
From you, through the contact form on Our website where you add this into your message to us. |
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Data from third parties including Google Analytics. This helps us to understand how our website is performing, calculate visitor, session and campaign data. This data is collected and stored anonymously. |
Google Analytics. |
7. How We Use Your Personal Data
Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we will use your personal data, and our lawful bases for doing so:
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What We Do |
What Data We Use |
Our Lawful Basis |
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Randomly generated number assigned to identify unique visitors. Anonymous collection of how visitors use our website |
Legitimate interests – to help us to monitor traffic to our website and evaluate the effectiveness of any marketing campaigns. |
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Name, email address, nature of query raised through contact form. |
Legitimate interests – to allow us to respond to your query and the nature of your requirements. |
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<<insert data type(s)>>. |
<<insert lawful basis (if "legitimate interests", state what the legitimate interest(s) is or are>>. |
OESI will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 15.
If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.
In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights
8. How Long We Keep Your Personal Data
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
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Type of Data |
How Long We Keep It |
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Identity Information including first name and last name. |
2 months after we have replied to you if no further contact. 6 years if we have entered into a contract with you. |
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Contact information including email address, phone number. |
2 months after we have replied to you if no further contact. 6 years if we have entered into a contract with you. |
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Business information including business name, business job title, business or location address. |
2 months after we have replied to you if no further contact. 6 years if we have entered into a contract with you. |
9. Transferring Data
OESI will only store or transfer your personal data within the UK. This means that it will be fully protected under the Data Protection Legislation.
The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
· limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
· procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so;
o Electronic data and databases are stored on secure computer systems and we control who has access to information (using both physical and electronic means).
o All devices that connect to our system are encrypted, and we apply permissions to access our drives.
o The PCs are set up to automatically lock after a short period of inactivity, and our cloud back up system is encrypted end to end.
o We have developed company Disaster Recovery and Business Continuity Plans that are tested on a regular basis.
o We have a dedicated data protection lead and all relevant staff have received awareness training.
10. Sharing Personal Data
If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy;
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority
11. Marketing
11.1 OESI do not carry out any direct marketing activities as a result of you visiting Our Site.
11.2 You may wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
12. Withholding Information
You may access Our Site without providing any personal data at all.
You may restrict our use of Cookies. For more information, see Part 14 and our Cookie Policy.
13. Accessing Your Personal Data
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
14. How We Use Cookies
All Cookies used by and on Our Site are used in accordance with current Cookie Law.
Before Cookies are placed on your computer or device, you will be shown a <<insert description of prompt, e.g. pop-up>> requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.
Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how Our Site is used. This, in turn, enables us to improve Our Site and the services offered through it.
Google Analytics uses Cookies to gather the required information. You do not have to allow us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable us to continually improve Our Site, making it a better and more useful experience for you.
The Google analytics services used by Our Site uses the following Cookies:
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Name of Cookie |
First / Third Party |
Provider |
Purpose |
Strictly necessary? (Y/N) |
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_gat_gtag_UA_126967927_1 |
Third |
Google Analytics |
Distinguishing users |
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-gid |
Third |
Google Analytics |
Stores information on how visitors use our site. Creates an analytics report. Data is collected anonymously |
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_ga |
Third |
Google Analytics |
Calculates visitor, session and campaign data. Keeps track of the Site’s usage. Assigns a randomly generated number to identify unique visitors. Data is stored anonymously |
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In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
15. How To Contact Us
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please contact the below:
Email address: contact@oesinstallations.com.
Telephone number: 0844 625 1180.
Postal Address: Unit 10, The Arena, Stadium Court, Stadium Road, Bromborough, Wirral CH62 3RP.
16. Changes to this Privacy Policy
We may change this Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date. This Privacy Policy was last updated on 20/06/2019.